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Now in General Availability — 8 edge regions

Voice agents that sound
like your best rep.

Real-time AI voice infrastructure with sub-120ms latency. Deploy in 10 minutes. Outperforms human agents on resolution speed without sacrificing tone.

1,000 free minutesNo credit card requiredSOC 2 Type II
app.onevox.ai / calls / live
ONE VOX
Active call · Aria
SIM-8821 · us-east-1 · turn 7/9
108ms
P50 latency
“I see your order hasn't shipped yet — let me escalate this to our fulfillment team while I keep you on the line.”
Intent
order_escalation
Sentiment
frustrated → calm
Sample data
Telemetry stream
14:32:24→ CSAT predicted 4.7
14:32:19→ escalation triggered
14:32:14→ sentiment shift detected
14:32:11→ call connected
14:31:58→ intent classified
Turn progress7 / est. 9
CSAT prediction
4.7 / 5.0
Resolution prob.
91%

Trusted by teams building the future of customer experience

TRUSTED BY INNOVATORS WORLDWIDE●
POWERING THE FUTURE OF VOICE●
BACKED BY LEADING ENTERPRISES●
TRUSTED BY INNOVATORS WORLDWIDE●
POWERING THE FUTURE OF VOICE●
BACKED BY LEADING ENTERPRISES●
TRUSTED BY INNOVATORS WORLDWIDE●
POWERING THE FUTURE OF VOICE●
BACKED BY LEADING ENTERPRISES●
TRUSTED BY INNOVATORS WORLDWIDE●
POWERING THE FUTURE OF VOICE●
BACKED BY LEADING ENTERPRISES●
TRUSTED BY INNOVATORS WORLDWIDE●
POWERING THE FUTURE OF VOICE●
BACKED BY LEADING ENTERPRISES●
TRUSTED BY INNOVATORS WORLDWIDE●
POWERING THE FUTURE OF VOICE●
BACKED BY LEADING ENTERPRISES●
0ms
Average speech latency
P50 across all 8 regions
98.0%
Intent classification
On production call volume
0%
Lower cost per minute
vs. human operator baseline
0+
Calls handled daily
Across all active deployments

Platform

Every layer of the
voice stack, owned.

OneVox owns ASR, LLM inference, TTS, and telephony routing under one roof. No vendor stitching. No latency penalties from API hops.

01

Sub-80ms turn detection

Our VAD model runs on the same edge node as ASR, eliminating a round-trip. Speakers experience a pause that feels human, not digital.

< 80ms
02

Full observability stack

Every call ships a real-time transcript, intent tree, sentiment timeline, and resolution probability. Build dashboards, retrain, or route — without leaving the platform.

100% observable
03

Carrier-grade telephony

SIP, PSTN, WebRTC, and WebSocket — all provisioned in the same config file. We handle DID acquisition, compliance, and DTMF passthrough.

any carrier
04

24-axis prosodic control

Pitch, rate, pause length, emphasis, breathiness, tone — configurable per utterance. Use our auto-calibrated profiles or bring your own recordings.

24 axes
05

Synthetic call testing

Run 10,000 simulated calls against your agent before a single real customer hears it. Catch edge cases your QA team would never think to test.

pre-production
06

Multi-region failover

Traffic routes across 8 regions automatically. Regional degradation triggers sub-second failover. Your SLA holds even when a region doesn't.

8 regions

Fine-tuning

Ten recordings.
Two hours. Production-ready.

Upload annotated call recordings and our pipeline adapts vocabulary, pacing, and emotional register to your vertical — automatically. No prompt engineering. No manual tweaking.

Prosodic profiles for 14 verticals out of the box
A/B test voice profiles on live traffic splits
Fine-tuned models are version-controlled and rollback-safe
Explore fine-tuning →
aria.config.tsv2.4.1 · deployed
const agent = {
voice: 'aria-neural-f2',
pitch: 1.05,
rate: 0.94,
pauseAfterQuestion: 380,
emphasisProfile: 'support-empathy-v3',
fineTunePath: './recordings/2024-q4',
}
Capacity utilization72% · 1.05×
0.31¢/min · 48 concurrent lanes available

Knowledge intelligence

Your AI knows your business.

Connect your website, documents, APIs and databases. We crawl, parse, index and keep it fresh. You see exactly what your AI knows, how current it is, and where the gaps are.

Knowledge pipeline
Sample data
Fetch
Parse
Chunk
Embed
Index

Knowledge health
Sample data
Gap detected
Cancellation policy for Garden Rooms
No connected source explains cancellation terms for this room type. Sample data.

Agent orchestration

Describe the outcome. See the system take shape.

Start with the job to be done, not a maze of settings. OneVox turns your brief into a production-ready voice agent, with every source, tool, and guardrail visible before you ship.

Agent canvas · Draft autosaved
Choose an outcome
Your brief

“Qualify every inbound lead, answer product questions, and book the right meeting.”

Knowledge
Pricing, docs, CRM
Guardrail
No discount promises
Production graph
Input
Inbound phone call
Voice layer
Listen + transcribe
M
Reasoning engine
Marcus · Revenue agent
Policy active
Knowledge
Pricing, docs, CRM
Action
create_meeting
Output
Natural voice response
Model · VF Reasoning 2Voice · Natural v3Region · US East
Test call00:42
Marcus is live
Caller

“We have 120 support reps. Can this handle our call volume?”

create_meeting()200 · 182ms
Marcus

“Yes. Based on that volume, I'd recommend our Scale plan. I can book a 20-minute architecture review for your team.”

Outcome
Meeting booked
Guardrails
Passed
Human handoff
Not required
540 ms
Median response latency
31.8%
Target outcome rate
100%
Calls with a complete trace

Conversation intelligence

Real conversations, not a script.

Three AI employees across three industries: the transcript, the tools they called, and the outcome. Press play to hear a synthesized preview of the reply.

EM
Emma
AI Concierge, Hospitality
Guest

“Do you have a room available for tomorrow night?”

Emma · AI Concierge

“Yes, we have two room types available. Would you prefer a city view or a garden view?”

Sample data
Tools usedCheck availabilityCreate reservation
OutcomeReservation confirmed
AV
Ava
AI Admissions Counselor, Education
Applicant

“I submitted my application last week. Has my status changed, and am I still eligible for the scholarship deadline?”

Ava · AI Admissions Counselor

“Your application is under review, and you're still eligible. The scholarship deadline is Friday and hasn't passed yet.”

Sample data
Tools usedCheck application status
OutcomeApplication status confirmed
NR
Noor
AI Support Agent, Retail
Customer

“I ordered a jacket five days ago and it still says processing. What's going on?”

Noor · AI Support Agent

“Your order shipped yesterday and is on its way. You should receive it within two business days.”

Sample data
Tools usedLook up order
OutcomeOrder status provided

AI operations

Run a workforce, not a prototype.

Every AI employee is monitored, measured and improved after it goes live, not just configured before it does.

Your AI workforceLive
Sample data
Active AI employees
0
Conversations today
0
Resolution rate
0%
Human escalations
0%
Knowledge freshness
0%
Issues detected
0

Issues needing attention
Knowledge gap detected in Cancellation policyNeeds review
Low confidence on 3 conversations todayNeeds review
Knowledge source sync delayed by 2 hoursMonitoring

Trust and governance

Enterprise security and AI governance.

Security is a product feature here, not just an infrastructure promise.

Tenant data isolation
Every organization's conversations, knowledge and configuration are isolated by design.
Role-based access control
Every action is authorized against the user's role, enforced on the server.
Full audit trails
Every state-changing action is logged: who, what, when and what changed.
Configurable data retention
Retention windows for conversations and knowledge are set per organization.
AI guardrails and disclosure
Prohibited topics, escalation triggers and AI disclosure are enforced at runtime.
Conversation monitoring
Every conversation can be reviewed, filtered and audited after the fact.
Explainable AI responses
Every AI answer can show the knowledge, tool and reasoning behind it.
Usage and cost controls
Usage limits and cost are visible and controllable per organization.
Read the security overview
Why did the AI say this?
Sample data
ResponseYou can cancel free of charge up to 24 hours before check-in.
Knowledge usedPolicies FAQ · Cancellation, synced 1d ago.
Tools calledCheck availability, 120ms, success.
DecisionIntent: booking inquiry, confidence 0.91. Guardrails: no prohibited topics.
OutcomeAnswered directly. No escalation needed.

Pricing

Start small. Expand as your AI workforce grows.

Every plan is usage-based. The full pricing page states exactly how usage is counted.

Starter

Try it on one job. No credit card required.

Free
One AI employee
Web chat
Community support
ProMost popular

One team, in production, across web, voice and SMS.

Monthly
5 AI employees
Web, voice and SMS
Knowledge intelligence
Email support
Business

Multi-team operations with a 99.9% uptime SLA.

Monthly
20 AI employees
All channels, including WhatsApp
Custom roles and enforced 2FA
Priority support
Enterprise

Regulated, at scale, with a named CSM and 99.95% SLA.

Annual contract
SSO and SCIM
Custom data residency
Named CSM
Custom guardrails
See full pricing

FAQ

The questions your
team will ask first.

How does OneVox achieve 114ms average latency?+

We co-locate streaming ASR and LLM inference at edge nodes, eliminating serial round-trips. The result is near-instant first-audio that callers experience as a natural pause, not a processing delay.

Which telephony providers do you support?+

Native integrations with Twilio, Vonage, Telnyx, Bandwidth, and any SIP-compatible PBX. PSTN and WebRTC endpoints provision automatically in under 10 minutes.

Can I fine-tune an agent on my own call recordings?+

Yes. Upload as few as 10 annotated recordings and our pipeline adapts vocabulary, pacing, and tone to your vertical within 2 hours. Enterprise plans include a dedicated fine-tuning environment.

What happens if an agent doesn't know the answer?+

Agents detect low-confidence scenarios and hand off to a human queue with full context. You define the threshold, the transfer message, and the routing rules per agent.

How does HIPAA compliance work?+

All call audio and transcripts are encrypted in transit and at rest. We sign BAAs for healthcare customers and offer dedicated VPC deployments. SOC 2 Type II and ISO 27001 certifications available on request.

Your first agent live
in under ten minutes.

No telephony experience required. Connect a number, write a prompt, and deploy. Your 1,000 free minutes start the moment you sign up.

No credit card required · SOC 2 Type II · Cancel anytime