Industries · Hospitality

Hospitality. A concierge for every guest.

Emma handles availability, bookings and guest questions in any language, so your front desk can focus on the guests standing in front of them.

See pricing

Emma

AI Concierge

Live

Guest

Do you have a sea-view room for two nights from Friday?

Emma

Yes, a Deluxe Sea View is available Friday to Sunday at 240 per night, breakfast included. Shall I hold it?

Guest

Yes, and can we check in early?

Emma

I have noted an early check-in request from 11am and sent your confirmation by email.

40+

Languages supported

62%

Of guest requests resolved end to end

+18%

Direct bookings vs. OTA

What Emma handles

Built for hospitality workflows.

Availability

Checks live room and table availability across properties and suggests alternatives when dates are full.

Booking

Creates, modifies and confirms reservations directly in your PMS, including upgrades and special requests.

Amenities

Answers questions about amenities, check-in, parking, spa and local recommendations, day or night.

Integrations

Connects to the systems you already use.

Oracle OperaMewsCloudbedsSiteMinderWhatsAppStripe

More Emma can do

Beyond the basics.

Upsells

Offers room upgrades, late check-out and spa packages at the right moment.

Guest requests

Logs towels, room service and maintenance requests straight into your PMS.

Group bookings

Qualifies event and group enquiries and passes them to sales with details.

Customer story

Proof in the numbers.

“Emma takes the 2 a.m. calls our front desk used to miss. Direct bookings went up and guests say she sounds like one of the team.”

VP Guest Experience, Harbor & Pine Hotels

+24%

Direct bookings

71%

Calls handled without staff

4.8/5

Guest satisfaction

Go live in four weeks

From kickoff to live calls.

Week 1 · Connect

Link your phone lines, website and core systems. We import your FAQs and policies.

Week 2 · Train

Tune Emma's voice, tone and answers on your real calls and documents.

Week 3 · Test

Run Emma on a share of live traffic with your team reviewing every conversation.

Week 4 · Launch

Roll out to all channels, with dashboards for resolution, CSAT and escalations.

Security and compliance

Safe for regulated work.

✓ PCI DSS for payments✓ GDPR✓ SOC 2 Type II✓ Data residency (EU/US)

FAQ

Questions, answered.

Which PMS systems are supported?+

Opera, Mews, Cloudbeds and most major PMS platforms via API.

Can Emma take payments?+

Yes, through a PCI-compliant secure payment flow — card numbers never reach the model.

Does Emma speak multiple languages?+

Emma detects the guest's language and replies in 40+ languages.

Put Emma to work this week.

Start with 1,000 free minutes. No credit card required.