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Industries · Retail and customer support

Retail and customer support. Support that resolves, not deflects.

Noor tracks orders, processes returns and answers product questions across chat, voice and email, escalating to your team only when it matters.

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NO
Noor
AI Support Agent
Live
Customer
Where is my order 48213?
Noor
It shipped yesterday with UPS and arrives Thursday. Here is your tracking link.
Customer
The jacket might be too small. Can I exchange it?
Noor
Yes. I have created a free exchange for a size L and emailed you a prepaid return label.
70%
Of tickets resolved without a human
-45%
Lower cost per contact
4.7/5
Average CSAT
What Noor handles

Built for retail and customer support workflows.

01
Order status
Looks up orders by email or number and gives live shipping status, delivery windows and tracking links.
02
Returns
Checks return eligibility, issues labels and processes refunds or exchanges within your policy.
03
Product questions
Answers sizing, compatibility, stock and care questions from your product catalog.
Integrations

Connects to the systems you already use.

ShopifyZendeskGorgiasSalesforce Service CloudStripeKlaviyo
More Noor can do

Beyond the basics.

Subscriptions

Pauses, skips or changes subscription orders without a support ticket.

Loyalty and rewards

Checks points balances, applies rewards and explains member perks.

Back-in-stock alerts

Signs customers up for restock alerts and calls them when items return.

Customer story

Proof in the numbers.

“Noor now handles most ‘where is my order’ contacts, so our team can focus on complex cases and VIP customers.”

Head of Customer Care, Northwind Outfitters
68%
Tickets resolved automatically
-42%
Cost per contact
4.7/5
CSAT
Go live in four weeks

From kickoff to live calls.

01
Week 1 · Connect
Link your phone lines, website and core systems. We import your FAQs and policies.
02
Week 2 · Train
Tune Noor's voice, tone and answers on your real calls and documents.
03
Week 3 · Test
Run Noor on a share of live traffic with your team reviewing every conversation.
04
Week 4 · Launch
Roll out to all channels, with dashboards for resolution, CSAT and escalations.
Security and compliance

Safe for regulated work.

✓ PCI DSS✓ GDPR / CCPA✓ SOC 2 Type II✓ PII redaction
FAQ

Questions, answered.

Does Noor connect to Shopify?+

Yes — Shopify, Magento, BigCommerce and custom stores via API.

Can Noor work across chat and phone?+

Yes, the same agent answers on voice, web chat, SMS and WhatsApp.

When does Noor escalate?+

When a customer asks, sounds upset, or the issue needs a human decision.

Put Noor to work this week.

Start with 1,000 free minutes. No credit card required.